Baltimore County to Begin Resuming In-Person Government Services

May 14, 2021

TOWSON, MD — Baltimore County agencies will begin offering in-person services at County buildings in the coming weeks. Safety precautions will remain in place to reduce the potential spread of COVID-19.

All individuals entering county buildings are required to use the www.bacosafe.org mobile health screening prior to entry.
County agencies will adjust service offerings as explained below.

Additional services will be offered in-person at a later date to be announced in the future.

Department of Environmental Protection and Sustainability

In-person services currently being provided:
- Services limited to field appointments. No in-person services in County Office Building.
In-person services to resume Monday May 17, 2021 include:
- Customers may request by phone 30-minute in-person meetings in the County Office Building by appointment.

For more information and telephone numbers to schedule meetings with individual sections please visit: https://www.baltimorecountymd.gov/departments/environment/

Department of Economic and Workforce Development

In-person services currently being provided:
- Career Center Services – Available at two Career Centers by appointment only. To schedule an appointment: https://bcgappt.cxmflow.com/Appointment/Index/d74f48b1-33a9-428c-acd1-d7d1bfc9555c or by phone 9am – 3pm, Monday through Friday:
  - 410-887-7940 to make an appointment at our Hunt Valley Career Center;
  - 410-887-8912 to make an appointment at our Liberty Career Center
The following in-person services will be offered by appointment only beginning Tuesday June 1, 2021:
- Access to computers, internet, fax, copy machines
- Job Search Assistance
- Labor Market Information and Career Assessment Tools
- Career Planning & Guidance Assistance
- Planning for short-term Skills Enhancement Programs
- Planning for Occupations Skills Training
The following online services will continue to be provided:
- Workshops and Virtual appointments

Department of Permits Approvals and Inspections

In-person services to resume Tuesday June 1, 2021:
- Permitting for electrical services through appointment only. Information for scheduling will be provided.
The following online services will continue:
- Permit applications and online payment of fees:
- File a code complaint: https://www.baltimorecountymd.gov/departments/permits/codeenforcement/codecomplaint.htm
- Attend Administrative Hearings both Zoning and Code Enforcement: https://www.baltimorecountymd.gov/departments/adminhearings/
- Attend Development Management Meetings: https://www.baltimorecountymd.gov/departments/permits/pdm_devmanage/devmgmtmeetings.html
- Schedule an inspection, access here: https://www.baltimorecountymd.gov/departments/permits/inspectionconnection/

Department of Aging

In-person services currently being provided:
- Food Distribution by appointment. Slots open Mondays at 8am for the following week. Appointments can be scheduled online.
- Senior Center Orientation at Nine Regional Centers. Appointments can be scheduled online.
In-person services to resume beginning Monday May 17, 2021 by appointment or walk-in at the 611 Central Avenue, Towson, MD 21204 location:
- Maryland Access Point (MAP) – for information and assistance including durable medical equipment loan closet, contact by phone at 410-887-2594 Monday – Friday 8:30am – 4:30pm.
- Senior Health Insurance Program (SHIP) – contact by phone at 410-887-2059 Monday – Friday 8:30am – 4:30pm.
The following online services will continue:
- Online programming will remain available at the County’s senior centers and can be accessed here: https://www.baltimorecountymd.gov/departments/aging/centers/onlineclasses.html

Office of Budget and Finance

In-person services currently being provided:
- Real Property Tax payments
- Personal Property tax Payments
- Red Light Payments
- Speed Payments
- Telephone and Transient Tax and other payments
- Some inquiry and support.
- OBF Fiscal Operations managers are available to customers at the kiosk
- Mail Services
In-person services to resume Monday May 17, 2021 include:
- OBF Customer Services Window
- Tax payer Services (real and personal)
- Traffic and False alarm Services
The following online services will continue:
- Procurement Services pre-bid/pre-proposal conferences and bid/proposal openings via webex.
- Vendor Disbursements: By Email
- Pay Services (payroll): By Email
- General Accounting : By Email
- Sponsored programs (Grant and Project Accounting): By Email
- Taxpayer Services Tax and Credits
  - Real and Personal Property Tax
- Traffic and False Alarm services
- Lien Request

For more information, please visit: https://www.baltimorecountymd.gov/departments/publicworks/

Department of Recreation and Parks

In-person services currently being provided:
- Access to County parks, trails and open spaces, and various outdoor facilities and activities.
In-person services to resume Monday May 17, 2021 include:
- Permits to indoor facilities
- Indoor Nature classes and programs
- Indoor games and scrimmages
- Indoor tournaments
- Licensed Day Care at all locations
- Indoor tennis courts
- Stage rental requests
On Friday May 28, 2021 (Memorial Day Weekend) Rocky Point Beach will be open.
Please check with your local Recreation and Parks Council or Nature Council for virtual program schedule.

For more information please visit: https://www.baltimorecountymd.gov/departments/recreation/programdivision/

Department of Public Works

In-person services currently being provided:
- The Bureau of Utilities – Cash, Check and Charge payments for waste hauler permits, waste hauler invoice payments. Water meter repair, fire hydrant permit, and water meter rental for fire hydrants.
- The Bureau of Solid Waste – Full service
All in-person services will resume beginning Monday May 17, 2021 and will transition to appointment only beginning June 1, 2021.
The following online services will continue:
- The Bureau of Engineering & Construction – Professional Service solicitation proposals; Capital project bids
- The Bureau of Highways – Utility permitting within the roadway, tree removal, sidewalk replacement, adopt-a-road and driveway permits.
- The Bureau of Utilities – Reports of water main breaks, sink holes, sewer and water line blockages, inquiries for basement sewage backup, street sewage overflow, manhole cover cracks or missing manholes, inquiries for copies of video of sewage or water pipeline, reports of grinder pump overflows, grinder pump malfunctions, illicit FOG (fats/oils/grease) dumping into County sewage pipeline, reports of illegal fire hydrant hookups

For more information, please visit: https://www.baltimorecountymd.gov/departments/publicworks/

Department of Health and Human Services

In-person services currently being provided:
- COVID-19 Testing and Vaccination – by appointment or walk-in. Testing and Vaccination schedules can be accessed by calling COVID-19 Hotline at 410-887-3816 or online here: https://www.baltimorecountymd.gov/departments/health/index.html
- Animal Services – current operation at 50% capacity.
- Social Services – contact Department of Human Services Call Center at 1-800-332-6347.
- Health Services – Environmental Health Services, Family Planning, WIC, Harm Reduction, Hearing & Vision, Audiology
In-person services to resume by appointment only beginning Monday May 17, 2021 include:
- TB testing
- HIV testing (walk-in)
- Partner Services
- Maryland Children’s Health Program
- Housing Services
- Administrative Care Coordination Unit

For more information, please visit: https://www.baltimorecountymd.gov/departments/hhs/

Fire Department

In-person services to resume Monday May 17, 2021 :
- In person public education and outreach events
- Non-emergency access to fire department (career) stations

For more information, please visit: https://www.baltimorecountymd.gov/departments/fire/

Department of Planning

In person services currently being provided:
- Community planning related services by appointment only.
In person services to resume Monday May 17, 2021 include:
- Historic aerial photos review, by appointment only
- Inquires of historic and future County plans, by appointment only
The following online services will continue to be available:
- Virtual meeting and engagement for various community planning processes; including the master plan.

For more information, please visit: https://www.baltimorecountymd.gov/departments/planning/

Police Department

In-person services currently being provided:
- Walk in lobby service at police precincts
- Response to public calls for service
- Retrieving property from evidence management
- Fingerprinting services
The following online services will continue to be provided:
- Crime reporting
- Data dashboards

For more information, please visit: https://www.baltimorecountymd.gov/departments/police/

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Contact Us

Office of Communications

400 Washington Avenue
Towson, Maryland 21204

Hours

Monday through Friday
9 a.m. to 4:30 p.m.

Email

communications@baltimorecountymd.gov

Phone

410-887-2470

Fax

410-337-8496